5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that most security guard companies are capable of providing the service that property supervisors want, but too often do not due to a lack of ongoing quality control processes.
Safety guard companies are unlike any vendor a property manager usually hires. If you hire a painter, then you can see whether they do their jobs by taking a look at the walls. But when you hire a security guard company, how often can you determine if the protector company is performing their job including running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In the majority of instances they likely are, but it’s important to employ a method of verification and quality control to make sure that problems associated with the deficiency of doing these jobs don’t begin to occur.
In this article we’ll talk five (5) easy steps to enhancing your security guard service and attaining everything you picture as your ideal retail security London.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your condition is one of those states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that’s being supplied by your security company and ask yourself does it seem adequate.
Additionally, is your security guard company performing history and drug screenings on all your guards until they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to display if the protector is a good fit for your property is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This initial conversation can tell you a lot on what to expect from this guard and it gives you a chance to ask a different guard if you think it is essential.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each guard to the company itself, in many cases the shield’s orientation to his delegated land is not quite as complete. We predict the orientation for the delegated land”Site Specific Training”. Find out what your website specific training resembles:
• Can it occur at your property?
• Who does the training?
• How long is each new officer educated?
• How long does the security company double lender? (Double banking is the procedure for experiencing a veteran guard working in precisely the same time as the new guard.)
Determine the response to each of these questions and make sure they match what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes into preparing a guard to operate in your property.
Guard supervision is one of the more important factors of good security guard service. When security companies deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their duties. When the guards are not being supervised, they begin to feel their work is not important and they begin to see themselves as not as a region of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not demand on-site supervision, how does your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the 2 methods of distant supervision that prove most successful are: Officer Tour Tracking Systems
In case your guards must make rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are in your property. These monitoring systems permit the security guard company to monitor the time and log the activity of these guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in regularly with the security guard company provides a way of earning sure each guard is safe and alert. By having guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your security as you are not there. During these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to make sure they know their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your ongoing security program. Remember, when selecting a security consultant be confident the consultant is not really a security guard company. If so, your audit is guaranteed to turn up problems with your current security guard company.